Why my TP-LINK Router gets the Internet IP address, but no internet access.（For DSL or Cable Broadband Connection）

The way to check the Internet IP address of the router:

Step 1) Connect your computer to the router with an Ethernet cable.

Step 2) Log into the router’s setting page with a web browser, (Internet Explorer, Chrome, Mozilla or Safari). The default login Username and Password is “admin” (for both).

Note: The address may vary in different routers. Please check the label on the back/bottom of the router.

Step 3) After login the page, on the left menu, please click on the Status.

If the WAN Section of the Status page shows some numbers (not all "0") for the IP Address/Subnet Mask/Default Gateway/DNS Server, but you still get no Internet access, please refer to the following steps for a try.

If you have the above issue, please try the follow tips:

Step 1) Input the DNS server address:

Click on DHCP -> DHCP settings, then put 8.8.8.8 into the Primary DNS field, click Save.

8.8.8.8 is a free and safe public DNS server provided by Google. For more info please click here.

Step 2) Reboot the router to finish the settings

Go to System Tools -> Reboot, click on “Reboot” button to finish the settings.

Step 3) After about 1 or 2 minutes, please check if you can access Internet.

For further assistance, please contact us by calling TP-LINK Support or sending E-mail to support@tp-link.com .

[FAQ ID: 361]Why my TP-LINK Router gets the Internet IP address, but no internet access.（For DSL or Cable Broadband Connection）