TP-LINK Replacement & Warranty

Warranty & Replacement Policy

Limited Warranty

TP-Link UK Ltd (“TP-Link UK”) provides a limited warranty period on different type of product which is purchased from our authorized TP-Link UK distributor/retailer. It is a risk for customer to purchase a TP-Link product from an unauthorized dealer or personal because our warranty will not be valid on unoriginal product.

TP-Link UK warranty starts from the purchase date of your original product no matter how many replacement are made during the warranty period. The warranty covers the main device, antenna and external power supply for any material or workmanship defects. Packaging, various cables, software products, technical data and other accessories are not covered under this warranty. PLEASE RETAIN A COPY OF YOUR INVOICE/RECEIPT to verify the purchase for any future warranty claim. TP-Link UK may decline to provide a replacement if the customer is failed to produce the effective invoice/receipt.

TP-Link UK will only replace with a same model or an equivalent product as long as the defective product is covered by the term of our warranty. The maximum liability of TP-Link UK is equal to or no higher than the product's purchased price and TP-Link UK will not offer any option for refund because we as the manufacturer do not sell our product to the end user directly.

Click here to view "Warranty Exemptions"

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Warranty Exemptions

Conditions disqualifying a product from Warranty include but are not limited to the following:

  • Any defect caused by misuse, improper installation or maintenance that is not required by TP-Link UK Lt destruction;
  • Any defect caused by software, virus or improper use of self-made and non-public software;
  • Any product beyond the limited free replacement and repair period;
  • Any unauthorised obliteration or damage to the product barcode;
  • Any discrepancy between the product type and barcode or warranty card;
  • Any unauthorised modification to the supporting setting files, or any authorized disassembly and repair;
  • Any defect caused by improper use in the working conditions beyond those stated in the literature (for example: working conditions that are too hot/cold, wet/dry; high sea-level; instable electric current and voltage and so on)
  • Any defect caused by personal disaster or improper maintenance, such as mechanical damage, serious oxidation and rusting, rat damage, over exertion and so on;
  • Any defect caused by transportation or loading during returning voyage;
  • Any natural disaster such as earthquake, fire, flood, thunder strike and so on;
  • Any other defects that are not caused by workmanship, technique, product quality and the like;

Conditions that Disqualify Product from Warranty in the external power supply include:

  • The returned power supply has obvious damage, fissure, broken legs, severe deformation;
  • The returned power cord is broken, has naked core and damages like this.
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Warranty Period

As of February 20, 2017, TP-Link UK will offer a 3 Year Warranty program on our selected SOHO Products. The warranty period will be automatically upgraded to 3 years, and you will no longer be required to register products on our website as soon as your SOHO Product is purchased. See more information about “Changes to TP-Link UK Warranty Policy”

Product type Warranty Period
TP-Link SOHO & Smart Home1 Products 3 Years
TP-Link Smart Bulbs1 & Accessories & Outdoor AP & Antennas 2 Years
TP-Link SMB Products Limited Lifetime Warranty2
External Battery Within Below Product Package 1 Year

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Whole Home Wi-Fi
Deco M5
Wi-Fi Router3
AD Multi-band Wireless Router AC Tri-band Wireless Router AC Dual band Wireless Router
Talon AD7200 Archer C5400 Archer C3150
  Archer C3200 Archer C2600
    Touch P5
    Archer C9
    Archer C7
N Router Mini Pocket Router Archer C60
TL-WR940N TL-WR902AC Archer C59
TL-WR841N TL-WR802N Archer C58
  TL-WR810N Archer C50
    Archer C2
    Archer C20i
 
DSL Modem & Router3
Wireless VDSL/ADSL Modem Router VoIP VDSL/ADSL Modem Router Wireless ADSL2+Modem Router
Archer VR2800 TD-VG5612 Archer D50
Archer VR2600   Archer D20
Archer VR900    Archer D2
Archer VR600   TD-W8960N
Archer VR400   TD-W8968
Archer VR200    
TD-W9970    
 
3G / 4G Router3
Router 3G USB Dongle  
Archer MR200 MA180  
TL-MR6400 MA260  
TL-MR3420    
TL-MR3020    
 
Mobile Wi-Fi
M7650  M7350  
M7450  M7300  
 
Powerline Adapters
AV 2000 Series AV 1200 Series AV 1000 Series
TL-WPA9610 KIT TL-PA8010 KIT TL-WPA7510 KIT
TL-PA9020P KIT TL-PA8010P KIT TL-PA7010 KIT
TL-PA9020 KIT TL-PA8030P KIT TL-PA7010P KIT
    TL-PA7020 KIT
    TL-PA7020P KIT
    TL-WPA8630 KIT
    TL-WPA8630P KIT
    TL-WPA8730 KIT
AV 600 Series AV 500 Series AV 200 Series
TL-PA4010 KIT V1.20 TL-WPA4530 KIT TL-WPA281 KIT V3 (UK)
TP-PA4016P KIT V1.20    
TL-PA4010P KIT V2.20    
TL-PA4020P KIT V1.20    
TL-WPA4220 V1.20    
TL-WPA4220 KIT V1.20    
TL-WPA4220T KIT V1.20    
TL-WPA4226 KIT V1.20    
 
Range Extenders
Wireless AC 300Mbps Wireless Range Extender  
RE650  TL-WA850RE  
RE450 TL-WA855RE  
RE360 TL-WA860RE  
RE350    
RE305    
RE210    
RE205    
RE200    
 
Access Points
AC Access Points N Access Points Outdoor Wireless Access Point
AP500 TL-WA901ND V4 TL-WA7210N
AP300 TL-WA801ND  
 
Outdoor Wi-Fi
Outdoor CPE Outdoor Base Station  
CPE510 WBS510  
CPE210 WBS210  
 
Unmanaged Pure-Gigabit Switch3
8-port 5-port  
TL-SG1008D V6 TL-SG1005D V6  
 
Unmanaged 10/100M Switch3
24-port 16-port 8-port
TL-SF1024M TL-SF1016D TL-SF1008D
    TL-SG1008D V6
5-port    
TL-SF1005D    
TL-SG1005D V6    
 
Smart Home
Smart Plugs Cloud Cameras  
HS110 NC450  
HS100 NC250  
  NC220  
  NC200  
 
Adapters
Wireless USB Adapter Wireless PCI Express/PCI Adapter Gigabit PCI Network Adapter
Archer T9UH Archer T9E TG-3468
Archer T4UH Archer T6E TG-3269
Archer T4U V2 TL-WDN4800  
Archer T2UH TL-WN851ND  
Archer T2U TL-WN881ND  
Archer T1U    
TL-WN822N    
TL-WN823N    
TL-WN725N    
 
Accessories
Surge Protector    
TL-ANT24SP    

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Business Wi-Fi
EAP Series Soution CAP Series Soution Wireless Controller
EAP330 CAP1750 AC500
EAP320 CAP300 AC50
EAP245    
EAP225    
EAP220    
EAP120    
EAP115    
EAP115 - Wall    
EAP110    
EAP110 - Outdoor    
 
 L3/L2+ Managed Switch3
28-port    
T3700G-28TQ    
T2700G-28TQ    
T2700G-28TQ-L1000    
 
L2 Managed Switch3
48-port 24-port 16-port
TL-SL3452 TL-SG5428 TL-SG3216
T2600G-52TS (TL-SG3452) T2600G-28TS (TL-SG3424)  
  TL-SL3428 (v3)  
  TL-SL5428E  
10-port 12-port  
TL-SG3210 TL-SG5412F  
 
Smart Switch3
48-port 24-port 16-port
T1600G-52TS (TL-SG2452) T1700G-28TQ TL-SG2216
  T1600G-28TS (TL-SG2424) TL-SL2218
  TL-SL2428  
12-port 8-port  
T1700X-16TS TL-SG2008  
  TL-SL2210  
 
Easy Smart Switch3
24-port 16-port 8-port
TL-SG1024DE TL-SG1016DE TL-SG108E
  TL-SG1016PE  
5-port    
TL-SG105E    
 
Unmanaged Pure-Gigabit Switch3
48-port 24-port 16-port
TL-SG1048 TL-SG1024 TL-SG1016
  TL-SG1024D TL-SG1016D
8-port 5-port  
TL-SG1008 TL-SG105  
TL-SG108    
 
Unmanaged 10/100M Switch3
48-port 24-port 16-port
TL-SF1048 TL-SF1024 TL-SF1016
  TL-SF1024D TL-SF1016DS
  TL-SL1226 (EOL)  
 
PoE
48-port 24-port 8-port
T1600G-52PS (TL-SG2452P) T2600G-28MPS (TL-SG3424P) T1500G-10MPS
  T1500-28PCT (TL-SL2428P) TL-SG2210P
    TL-SG1008PE
    TL-SG108PE
    TL-SG1008P
    TL-SF1008P
 
SafeStream Router3
VPN Router Broadband Router  
TL-ER6120 TL-ER5120  
TL-ER6020 TL-R470T+  
TL-ER604W TL-R480T+  
TL-R600VPN    
 

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Smart Home
Smart Bulbs
LB130 LB120 LB110 LB100  
 
SOHO Accessories
Power Bank Print Server Bluetooth Music Receiver Bluetooth Speaker  
TL-PB20100 TL-PS110P HA100 Groovi Ripple  
TL-PB15600 TL-PS110U      
TL-PB10400 TL-PS310U      
TL-PB5200 TL-WPS510U      
TL-PBG6700        
TL-PBG3350        
PB50        
USB Hub USB to Ethernet Converter USB Charger USB Car Charger USB Cable
UH720 UE330 UP540 CP230 TL-AC210
UH700 UE300 UP525 CP220  
UH400 UE200      
 
B2B Accessories
PoE Splitter PoE Injector Gigabit Fiber Converter 100M WDM Fiber Converter 100M Fiber Converter
TL-POE10R TL-POE150S MC200CM MC111CS MC100CM
    MC210CS MC112CS MC110CS
    MC220L    
SFP+/SFP Module SFP+ LC Transceiver SFP+ Cable Module Rack-mounted Accessories
TL-SM321A TXM431-LR TXC432-CU1M TL-MCRP100 TL-MC1400
TL-SM321B TXM431-SR TXC432-CU3M PSM150-AC RPS2
TX432     TL-SM311LM  
      TL-SM311LS  
Ethernet Adapter Kit Power Supply      
TL-POE200 RPS150      
 
Outdoor AP & Antennas
CAP Series Soution CAP Series Soution Outdoor Radio Wireless Antennas Cable
CAP300-Outdoor EAP110 - Outdoor CPE520 TL-ANT5830MD TL-ANT24EC3S
    CPE510 TL-ANT5819MS TL-ANT24EC5S
    CPE220 TL-ANT2424MD TL-ANT24EC6N
    CPE210 TL-ANT2415MS TL-ANT24EC12N
    WBS510 TL-ANT2410MO TL-ANT24PT3
    WBS210 TL-ANT2424B TL-ANT24PT
    TL-WA7210N TL-ANT2415D TL-ANT200PT
      TL-ANT2412D  
      TL-ANT2414A  
      TL-ANT2409A  
      TL-ANT200PT  

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M7650 M7450 M7350 M7300 M5360
M5350        

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1Note: 2 Years warranty for Smart Bulbs, 3 Years warranty for other Smart Home Products.
2Note: TP-Link UK will honour the lifetime warranty for all SMB Products purchased after 15th May 2015.
3Note: Power supply for all of routers and switches, TP-Link UK provides 2 Years warranty.

Replacement Procedure

Option 1. Express Replacement 

If you are experiencing with the defective product under the warranty period, please first contact your original distributor/retailer to ensure a rapid replacement and they will cover the cost of sending the faulty product back to them for a replacement or a refund.

 

Option 2. Standard Replacement

If your original distributor/retailer no longer accepts your claim, you are welcome to require a replacement through TP-Link Return Material Authorization (RMA) team by the following steps as below.

  • Click here to view detailed procedures for Standard Service
  • Click here to view detailed procedures for Advanced Service

Replacement Procedure

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Standard Service

Procedures in Detail

Step 1) Contact us through our Technical Support Hotline 0845 147 0017 (UK) or 0818 229 000 (Ireland). A representative will help you with remote troubleshooting. If the product is judged to be defective, the representative will provide you with a unique RMA number.

Step 2) TP-Link Hotline Support team will send an email to explain the RMA process.

Step 3) Produce the effective invoice/receipt to TP-Link UK RMA team for approval.

Step 4) Return defective product along with RMA number to TP-Link UK RMA team.

Step 5) TP-Link UK RMA team will deliver a replacement next two working days of receiving the defective product.

Please note: 

  • Customer contact and product information will be requested in Step 1.
  • The customers are responsible for the one-way shipping fee when sending the defective product(s) to TP-Link UK RMA team.
  • TP-Link UK is responsible for the one way shipping fee in Step 5.
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Advanced Service (UK Mainland Only)

TP-Link UK offers an Advanced Service for ADSL and SMB Products to customers who wish to receive their new replacement before sending the defective unit to minimize service interruption time. If you prefer to use this service, TP-Link UK RMA team will deliver a replacement and collect your defective product at the same time after the shipping fee is completed. The shipping fees are shown below:

Shipping Service 1-2 Day Delivery
ADSL Products £ 24
SMB Products £ 24

Click here to classify your product.

Procedures in Detail

Step 1) Contact us through our Technical Support Hotline 0845 147 0017 (UK). A representative will help you with remote troubleshooting. If the product is judged to be defective, the representative will provide you with a unique RMA number.

Step 2) TP-Link Hotline Support team will send an email to explain the RMA process. Customers may request the advanced service by email reply.

Step 3) Arrange the payment and get your defective product ready to be collected.

Step 4) Receive your new replacement from TP-Link UK.

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Please note:

  • Calls from UK landlines generally cost between 1p and 10.5p per minute depending on the time of day. Calls from UK mobile phones cost between 15p and 40p per minute depending on your mobile network provider. 
  • Calls from Irish landlines generally cost 5.19 cent/min (1.99 cent/min for evening and weekend). The cost of calls from Irish mobile phones depend on your mobile network provider.
  • Day rates refer to 8am-6pm Mon to Fri, Evening rates refer to 6pm-8am Mon to Fri, Weekend rates refer to midnight Friday to midnight Sunday. 24 hours a day, 7days a week. 
  • Please note that TP-Link provides 0845 147 0017 technical service in adherence to the OFCOM regulations for premium rate services.

Appendix:

1. The warranty service above is only valid for products sold and used in the UK and Ireland. TP-Link UK is not responsible for International Warranty Service. Any other additional warranty service agreed during purchase shall only be effective based on the contract signed by TP-Link UK.
2. Any warranty service made by the distributor is beyond this warranty policy, TP-Link UK shall not be held liable. Please obtain documents during purchase in order to be honoured by the distributor.
3. Any direct or indirect damage that prohibited the product to function normally, TP-Link UK shall only be liable for the duties stipulated by the state law.
4. TP-Link UK shall neither, on any account, respond to any loss caused by damages such as improper use of applications and configurations, nor respond to any accusation put forward by a third party.
5. TP-Link UK reserves all rights including interpretation and modification to this warranty policy.